Privacy Policy
Canyon Air Systems (“Canyon Air,” “we,” “us,” or “our”) operates the website at canyonair.com. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. We’ve done our best to keep it in plain English.
1. Information we collect
We collect three types of information:
- Information you give us — your name, phone number, email address, service address, and a description of the work you need, when you request a callback or book a service visit through our website, by phone, or in person.
- Information collected automatically — standard server logs (IP address, browser type, pages visited, referring page) and cookies / similar technologies that help the site work and help us understand how it’s used.
- Information from service visits — details about your HVAC system (make, model, age, condition), service history, and invoices.
2. How we use it
- To respond to your inquiry and schedule, perform, and follow up on the service you requested.
- To send service reminders, maintenance plan notices, and (if you opt in) occasional promotional emails or texts about our services.
- To improve the website, our service operations, and customer experience.
- To comply with legal obligations and enforce our agreements.
3. Who we share it with
We do not sell your personal information. We share information only with:
- Service providers who help us run our business — for example, our website host, scheduling software, payment processor, email/SMS provider, and analytics tools. They’re bound by contract to use your information only to provide services to us.
- Financing partners, when you choose to apply for financing for a new system through us.
- Government or law enforcement, if required by law, valid legal process, or to protect rights, property, or safety.
4. Cookies & tracking
We use first-party cookies for essential site functionality and third-party cookies for analytics (e.g., Google Analytics) and advertising performance (e.g., Google Ads conversion tracking). You can disable cookies through your browser settings; some site features may not work as well without them.
5. Your choices & rights
- Marketing opt-out: every promotional email includes an unsubscribe link, and you can text STOP to opt out of SMS messages.
- Access, correction, deletion: contact us at (626) 565-4999 or via our contact page to request a copy of the information we hold about you, ask us to correct it, or ask us to delete it (subject to record-keeping required by law).
- California residents: under the CCPA/CPRA, you have additional rights including the right to know, the right to delete, the right to correct, and the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information for cross-context behavioral advertising.
6. Data security
We use commercially reasonable technical and organizational safeguards to protect the information we hold. No internet transmission or storage is 100% secure, however, and we can’t guarantee absolute security.
7. Children’s privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from them.
8. Changes to this policy
We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top. Material changes will be highlighted on this page or otherwise communicated to you.
9. Contact us
Questions about this policy or how we handle your information? Reach out to:
Canyon Air Systems
Glendora, CA 91740
Phone: (626) 565-4999
Web: canyonair.com/contact-us/
Questions we didn’t cover?
Call us at (626) 565-4999 and ask. We’ll get you a real answer from a real person — same Glendora team that handles every other call.
Phones answered 24/7